Üye Girişi

This notice explains, in a clear and accessible way, how Entemizi.Com processes your personal data.

Our company, NEWTURK Turizm Ticaret Limited Şirketi (“Entemizi.Com”), informs you about the activities carried out via www.entemizi.com and our iOS/Android applications. Entemizi.Com is an e-commerce platform; membership is required in order to purchase or provide services.

Membership allows us to offer you a personalised experience by tracking your requests, reservation history and reviews. Within this scope, certain personal data may be processed for the purposes set out below in compliance with the law, may be shared with our contracted business partners only to the extent necessary for the purpose, and may be stored in systems provided by our technology suppliers.

For processing activities that require explicit consent (e.g., marketing communications, optional personalisation and analytics cookies), we always present a consent screen. If you do not grant consent, you can still use the core services (such as creating an account, request/offer workflows, payment and order management); only the relevant optional features will be disabled.

Data Controller

NEWTURK TURİZM TİCARET LTD. ŞTİ.

Address: Cevizli Mah. Tugay Yolu Cad. No:20 Ofisim İstanbul Plazaları A Blok Kat:9/41 Maltepe / İstanbul / Türkiye

Phone: +90 216 330 38 48

Website: www.entemizi.com

E-mail: info@entemizi.com

KEP: newturk@hs01.kep.tr

MERSİS No: 0631129991200001

Data Center: Istanbul / Türkiye

What Data Do We Process?

• Identity and contact (name–surname, e-mail, phone, address)

• Account and usage (membership info, preferences/settings, login–logout and device/log records)

• Order & offer (request details, offers, date and time information)

• Payment & invoicing (amount, transaction time, invoice details; card/payment data at a masked level)

• Feedback (ratings, reviews, support requests)

• Professional-specific (service categories, experience, availability)

Note: As a rule, we do not process special categories of personal data; if needed, they are processed only with your explicit consent and in line with the law.

Purposes and Legal Grounds (KVKK)

• Creating and managing your membership — performance of a contract (Art. 5/2-c)

• Matching requests and offers; provision of services — performance of a contract (Art. 5/2-c)

• Payment, invoicing, accounting — legal obligation (Art. 5/2-ç)

• Communication and support processes — legitimate interest (Art. 5/2-f)

• Security and fraud prevention — legitimate interest (Art. 5/2-f)

• Improvement, analytics and performance — legitimate interest (Art. 5/2-f)

• Commercial communication/marketing (SMS, e-mail, push) — explicit consent (Art. 5/1 and Law No. 6563)

How Do We Collect Your Data?

We obtain data electronically through forms on our website and iOS/Android apps, support channels, cookies and similar technologies, and records generated during payment/operational processes.

Recipients / Categories of Recipients

• Parties to the service: cleaning professionals/companies or service-receiving users, to the extent necessary for performance of the order

• Service providers: general supplier groups such as hosting, backup, security, notifications, customer support, payment/accounting, analytics/reporting

• Authorised persons, institutions and organisations: within the scope of legal obligations

All sharing is always limited and proportionate to the purpose.

Transfer of Data Abroad

Since services such as cloud, e-mail, notifications and analytics may use systems located abroad, your personal data may be transferred abroad. Such transfers are carried out under KVKK Art. 9 via one of the lawful mechanisms, such as a Board adequacy decision, contracts providing adequate protection + Board authorisation, or your explicit consent.

Retention Periods

• Membership & profile: for the duration of membership; 3 years after deactivation

• Order/offer, payment & invoice records: 10 years (Commercial Code and tax laws)

• Support correspondence: 3 years

• Security/access logs: 2 years

• Commercial communication opt-in/opt-out records: 3 years

• Cookie data: as specified in our Cookie Policy

When the period expires, data are deleted, destroyed or anonymised.

Your Rights (KVKK Art. 11)

You have the right to learn whether your data are processed; to request information; to learn the purpose of processing and whether data are used accordingly; to know the domestic/overseas recipients; to request correction if incomplete/incorrect; to request deletion/destruction when processed contrary to the law; to request notification of actions taken; to object to results arising solely from automated processing; and to claim compensation for damages.

How to Apply

• E-mail: info@entemizi.com

• KEP: newturk@hs01.kep.tr

We respond to your applications within 30 days at the latest. If you are not satisfied with the outcome, you may lodge a complaint with the Personal Data Protection Authority, in accordance with the procedures and time limits set by the Law.

Cookies

We use cookies to improve your experience and measure performance. For details, please see our Cookie Policy.

Updates

We may update this notice from time to time. The most current version is always available on this page.

Effective date: 11.10.2023

“Within the scope of Law No. 6698 on the Protection of Personal Data (KVKK), I declare that I have read and understood the Information Notice. In this context, I expressly consent to: the processing by Entemizi.Com of my identity, contact, account/usage, order/offer and payment data for the purposes of carrying out membership/reservation, request–offer, payment and customer relations processes; the sharing of the information required for performance of the order with the relevant cleaning professional/company; the processing of my device/usage data within the scope of cookies/pixels during my use of the website and mobile application; the transfer of my personal data abroad, where necessary (within the scope of platform operation and data hosting), pursuant to Article 9 of the KVKK, in connection with cloud, e-mail, notification and analytics services; and the sending of marketing, promotional and satisfaction communications via SMS/e-mail/push channels. My consent is limited to the stated purpose and scope, proportionate, and only to the extent required for the service.”

Entemizi.Com Platform Terms of Use & Membership Agreement (Prepayment Model)

Effective Date: 11 October 2023

ARTICLE 1 – Parties and Acceptance

1.1. This agreement (“Agreement”) is concluded between NEWTURK TURİZM TİCARET LTD. ŞTİ. (“Entemizi.Com”) and the natural or legal person using the website www.entemizi.com and Entemizi.Com’s iOS/Android applications (collectively, the “Platform”) (“User”), upon the User’s electronic acceptance.

1.2. Accessing/using the Platform means the Agreement has been read, understood and unconditionally accepted. Each party is referred to individually as a “Party” and jointly as the “Parties”.

ARTICLE 2 – Definitions

User: Any natural or legal person registered on the Platform.

Service Seeker (Buyer/Employer): A User who requests and purchases services via the Platform.

Service Provider (Cleaner/Company/Seller): A User who submits offers and provides cleaning and related services via the Platform.

Request: A need created by the Service Seeker specifying date/time, address and scope.

Offer: The Service Provider’s price, scope, duration and any special terms for a specific Request.

Total Offer Price: The total amount quoted by the Service Provider.

Total Offer Price = Prepayment (Platform Fee) + Remaining Service Price.

Prepayment / Platform Fee: The intermediation/infrastructure service fee paid to Entemizi.Com at order creation.

Remaining Service Price: The amount paid directly by the Service Seeker to the Service Provider on the service day (cash/POS/wire, etc.).

Content: Any text, image, rating, review, profile data uploaded by Users.

ARTICLE 3 – Subject, Purpose and Scope

3.1. Entemizi.Com is an intermediary service provider under Law No. 6563 and enables matching/offers between third parties for cleaning and related services.

3.2. Entemizi.Com is not the provider/seller of the services listed on the Platform and is not a party to any distance service agreement concluded between the Service Seeker and the Service Provider.

3.3. Entemizi.Com hosts content without a general obligation to monitor; it may remove/restrict content in case of suspected non-compliance with law.

ARTICLE 4 – Membership, Account Security and Verification

4.1. Membership requires being 18+ (natural person) or an authorised representative (legal entity).

4.2. The User acknowledges, declares and undertakes that identity/contact information is accurate and up to date and that the User is personally responsible for username/password security.

4.3. For integrity and safety, Entemizi.Com may request identity/contact verification and additional documents; the account may be suspended until provided.

ARTICLE 5 – Process (Request → Offer → Selection → Prepayment → Service Day Remaining Payment)

5.1. Request: The Service Seeker creates a Request with date/time, address and scope.

5.2. Offer: The Service Provider submits an Offer (may state a validity period).

5.3. Selection & Prepayment (Platform Fee): The Service Seeker confirms the chosen Offer by paying the Prepayment. The Prepayment is only for Entemizi.Com’s intermediation/infrastructure service; it is not the collection of the remaining service price.

5.4. Remaining Payment on Service Day: The Remaining Service Price is paid directly by the Service Seeker to the Service Provider on the service day. Entemizi.Com does not intermediate, escrow or guarantee the collection of the remaining amount.

5.5. Performance & Communication (phone sharing): The service is performed at the scheduled date/time. Entemizi.Com discloses the Parties’ phone numbers to each other; coordination, address confirmation, delay/obstacle notices and additional requests are handled directly by the Parties. No in-platform messaging service is provided. Entemizi.Com is not responsible for the Parties’ communications/promises/side agreements.

5.6. Scope & Materials: Cleaning chemicals/equipment, key/access procedures, building/site rules, pets, restricted areas, delicate surfaces and any extra time/fee needs are agreed in advance by the Parties. Entemizi.Com makes no commitment on these matters.

5.7. Risks & Possible Issues: Lack of access, wrong address, key/door issues, heavier-than-expected dirt/extra time needs, material/method mismatch, damage/loss, theft allegations, health/emergency, traffic/transport delays, etc. are resolved between the Parties. Any extra time/fee arises only with the Parties’ written/oral mutual consent. Entemizi.Com is not a party to such disputes and has no duty to intervene.

ARTICLE 6 – Pricing, Invoicing and Tax

6.1. Prepayment / Platform Fee: The intermediation fee paid to Entemizi.Com at order creation. It may vary by category, season, campaign and operational conditions; Entemizi.Com may update it with at least 7 days’ prior notice.

6.2. Invoicing:

Prepayment: Entemizi.Com issues the invoice/receipt in accordance with applicable law.

Remaining Service Price: The Service Provider issues the invoice/receipt; Entemizi.Com is not a party to this commercial relationship and is not an invoicing intermediary.

6.3. Tax Obligations: All taxes (income/VAT/withholding, etc.) are borne by the Service Provider and/or the Service Seeker, depending on the nature of the work and their legal status.

6.4. Acknowledgement–Declaration–Undertaking: The User acknowledges, declares and undertakes that the User knows, is aware of and will follow their own legal/tax/accounting obligations; if a trader, the User will act with the prudence of a prudent merchant; if not a trader, the User will act as a reasonable person in line with the principle of good faith. Entemizi.Com has no obligation to track legislation, make filings/payments or provide advice.

ARTICLE 7 – Authorisations, Permits, Qualifications and Insurance (Separation from Employment Relationship)

7.1. Intermediation: Entemizi.Com is not an employer, employer’s representative, staffing provider, subcontractor or commission agent; it only provides a matching service. Any employment/service relationship formed between the Parties and all consequences thereof (wages, benefits, leave, termination, severance, etc.) are the sole responsibility of the Parties.

7.2. Permits/Licences/Certificates/Qualifications: Depending on the service (e.g., biocidal/chemical use, special waste disposal, chimney/roof/scaffold/working at height, garden/open-area cleaning requiring municipal/site permissions, noise time limits, ventilation/fire requirements, etc.), certain permits/licences/certificates may be mandatory.

The Service Provider holds and keeps current all required permits/licences/certificates/qualifications;

The Service Seeker fulfils property/building/site/local-authority permission/notification obligations;

Both Parties know, are aware of and will follow the applicable legislation themselves; if a trader, will act as a prudent merchant; if not, as a reasonable person.

Entemizi.Com is not a party/follower of these processes and gives no compliance guarantee.

7.3. Domestic Work – Social Security: When working with an individual in domestic services, social security contributions/occupational health & safety obligations may arise depending on the nature and duration of work (e.g., limited notification-work accident premium for under 10 days/month; Social Insurance (4/a) for 10 days or more). These obligations rest entirely with the relevant Party. The User acknowledges, is aware of and will follow such obligations and act accordingly. Entemizi.Com does not provide/undertake insurance policies.

7.4. Risk & Liability: Work accidents, occupational disease, health/emergency, loss of limb, death, damage/loss and all related risks/consequences lie between the Service Seeker and Service Provider depending on the relationship; Entemizi.Com is not responsible.

ARTICLE 8 – Rules of Use and Prohibitions

8.1. Arranging transactions via the Platform without paying the Prepayment, or attempts to circumvent the Prepayment, are prohibited.

8.2. Phone numbers disclosed to the Parties are only for service coordination; they may not be shared with third parties or used for marketing/unsolicited communications.

8.3. Misleading/incomplete content, excessive pricing, spam, malware, scraping, unlawful collection of personal data, hate speech/insults are prohibited.

8.4. Entemizi.Com reserves the right to remove content, suspend/terminate accounts and pursue legal remedies in case of violations.

ARTICLE 9 – Ratings, Reviews and Ranking

9.1. Ratings/reviews must reflect genuine experience and comply with law and the principle of good faith.

9.2. Suspected manipulation/incentivised reviews may be removed; attempts to mislead the algorithm are prohibited. Entemizi.Com is not responsible for review content.

ARTICLE 10 – Intellectual and Industrial Property

10.1. Trademarks, software, design and all intellectual/industrial rights on the Platform belong to Entemizi.Com; unauthorised use is prohibited.

10.2. The User acknowledges, declares and undertakes that the User owns the rights to the uploaded content and will not infringe third-party rights. The User grants Entemizi.Com a non-exclusive licence to publish the content on the Platform.

ARTICLE 11 – Limitation of Liability and Disclaimer

11.1. Entemizi.Com is not liable for the quality, timely/exact performance or safety of services, for loss/damage, theft, harm caused by cleaning chemicals, health/emergency matters, non-payment of the remaining price and similar disputes.

11.2. Entemizi.Com is not a party to the Parties’ contractual/employment relations; issues such as wages/benefits/leave rest with the Parties.

11.3. Entemizi.Com has no duty to track legislative changes; the User knows, is aware of and will follow their own obligations and will act as a prudent merchant (if a trader) or a reasonable person (if not).

11.4. Despite reasonable technical/organisational measures, Entemizi.Com cannot be held liable for interruptions, data loss, cyber-attacks or indirect damages.

ARTICLE 12 – Prepayment, Cancellation & Refund (Reference)

12.1. Refunds and timelines regarding the Prepayment are governed by the “Cancellation & Refund Policy”, which is binding for orders.

12.2. Any cancellation/refund/discount relating to the Remaining Service Price must be resolved solely between the Service Seeker and the Service Provider; Entemizi.Com is not a party.

ARTICLE 13 – Data Protection and Cookies

13.1. Personal data are processed in line with the KVKK Information Notice; Cookie Policy applies to cookies. Explicit consent mechanisms are provided for non-essential processing.

ARTICLE 14 – Changes, Suspension and Termination

14.1. For security/compliance reasons, Entemizi.Com may suspend/terminate accounts.

14.2. The Agreement may be unilaterally updated in accordance with applicable law; changes are announced on the Platform. Fee/price changes are announced at least 7 days in advance.

14.3. The User may close the account at any time; closure does not affect statutory retention/book-keeping obligations.

ARTICLE 15 – Force Majeure

15.1. Unforeseeable events such as natural disasters, epidemics, war, changes in law, widespread infrastructure failures, strikes/lockouts constitute force majeure. If such circumstances last 30 (thirty) days, either Party may terminate the Agreement. Entemizi.Com is not liable for non-performance arising from force majeure.

ARTICLE 16 – Notices and Evidence Agreement

16.1. All notices and correspondence under this Agreement are made by e-mail as a rule; Entemizi.Com does not provide in-platform messaging. For day-to-day operational coordination (address confirmation, delay, additional request, etc.), the Parties shall use the phone numbers disclosed to each other; however, contractual/legal matters (objections, termination, demands, submission of documents, etc.) must be sent by e-mail.

— Entemizi.Com notice address: info@entemizi.com (if required, registered e-mail (KEP): newturk@hs01.kep.tr).

— User’s notice address: the e-mail provided at registration (the User must notify any change within 7 days; otherwise the previous address remains valid).

— Deemed delivery: If there is no server error/bounce, e-mails are deemed delivered on the day sent; at the latest by close of business on the next working day.

16.2. Entemizi.Com’s commercial books and records and server/database logs constitute conclusive evidence under Turkish Code of Civil Procedure (HMK) Art. 193.

ARTICLE 17 – Dispute Resolution

17.1. Amicable resolution and communication have priority.

17.2. For legal disputes, Istanbul Anatolian Courts and Enforcement Offices have jurisdiction.

ARTICLE 18 – Interpretation, Severability and Entirety

18.1. The invalidity/unenforceability of any provision shall not affect the validity of the remaining provisions.

18.2. This Agreement and the referenced documents (Information Notice, Cookie Policy, Cancellation & Refund Policy, etc.) shall be applied as a whole.

ARTICLE 19 – Effective Date, Term and Survival

19.1. Initial Effective Date: 11 October 2023. Updated versions take effect on the date they are published on the Platform.

19.2. Term: The Agreement is of indefinite duration and remains in force as long as the User uses the Platform/maintains membership.

19.3. Termination & Survival: Termination/expiry of this Agreement for any reason does not affect provisions that, by their nature, should survive, including intellectual property, limitation of liability, evidence agreement, dispute resolution/jurisdiction, references to applicable policies, tax/debts and due receivables, and retention obligations regarding privacy/personal data; such provisions remain in force.

User Statement

The User acknowledges and declares that the User has read and understood this Agreement and all referenced documents; is aware of and familiar with Platform operations (Prepayment model), allocation of responsibilities and obligations; knows, is aware of and will follow the User’s own legal/tax/permit–licence/certificate/insurance obligations; if a trader, will act as a prudent merchant; if not a trader, will act as a reasonable person in line with the principle of good faith; and that Entemizi.Com only provides an intermediation service and is not a party to remaining payments/the outcomes of the Parties’ working relationship. The User further accepts that the Agreement’s initial effective date is 11 October 2023, that it remains in force indefinitely from the date the User registered, and that provisions which must survive by their nature shall remain effective even after termination/expiry.

ENTEMİZİ.COM SERVICE PROVIDER AGREEMENT

Effective Date: 11.10.2023

1. Parties and Definitions

1.1. EnTemizi.Com: The operator of the website entemizi.com and associated digital channels (collectively, the “Platform”). In this Agreement, EnTemizi.Com is referred to as the “Platform”.

1.2. Service Provider: Any natural or legal person who registers on the Platform and submits quotations or provides services related to cleaning.

1.3. Service Recipient: A user who requests services via the Platform.

1.4. Advance Payment / Platform Fee: The intermediation/infrastructure fee paid to the Platform at the time of order.

1.5. Remaining Service Fee: The amount paid directly by the Service Recipient to the Service Provider on the service day.

1.6. Bidding Rules: The set of rules, published separately on the Platform, which the Service Provider must comply with when submitting quotations.

For the avoidance of doubt, EnTemizi.Com is an intermediary service provider and is not a party to the service contract/relationship between the Service Recipient and the Service Provider.

2. Subject Matter and Scope

2.1. This Agreement governs the Service Provider’s registration on the Platform; bidding and job-acceptance processes; communication procedure; performance of the service; fees/invoicing; fair use; data protection; and liability provisions.

2.2. This Agreement is applied together with the Site Terms of Use & Membership Agreement, Cancellation & Refund Policy, Privacy Notice, and the Bidding Rules.

3. Membership, Verification and Account Security

3.1. The Service Provider declares that identity, contact, tax and (if any) company details provided are accurate and up to date.

3.2. The Platform may, for trust and integrity purposes, request identity/contact verification and additional documents; profile approval may be paused and the account temporarily restricted until such information is supplied.

3.3. The Service Provider is responsible for the username/password and account security.

4. Workflow (Request → Bid → Selection → Advance Payment → Service Day)

4.1. The Service Recipient creates a request with date/time and scope information.

4.2. The Service Provider submits a bid in accordance with the Bidding Rules.

4.3. The Service Recipient makes a selection and completes the order with the Advance Payment (which constitutes only the Platform’s service fee).

4.4. The Remaining Service Fee is paid directly to the Service Provider on the service day. The Platform does not hold funds in escrow, does not intermediate the flow of the remaining fee, and provides no collection guarantee.

5. Communication Procedure

5.1. The Platform does not provide an internal messaging service. After an order is created, the parties’ phone numbers become mutually visible and communication is conducted directly by the parties.

5.2. The parties are responsible for any conversations, promises, appointment changes and side agreements between them; EnTemizi.Com is not a party to any undertakings and obligations arising from such communications.

5.3. Phone numbers and personal data may be used only for coordination of the relevant order; sharing with third parties and unsolicited commercial communications are prohibited.

6. Binding Nature and Scope of the Bid

6.1. Any bid must be realistic and performable with respect to price, duration, crew, materials and exclusions.

6.2. If a site visit/additional information is required, this must be expressly stated in the bid text.

6.3. After selection, arbitrary price changes are not permitted, save for items outside the agreed scope.

6.4. The Bidding Rules form an integral part of this Agreement.

7. Performance and Quality of Service; Security, Property and Duty of Care

7.1. The service shall be performed diligently and professionally on the agreed date and time.

7.2. If materials are supplied by the Service Provider, appropriate and safe products shall be used, and manufacturer instructions and safety warnings shall be observed.

7.3. Protection of Property/Chattels: The Service Provider shall exercise utmost care to avoid damage to the Service Recipient’s belongings and property. Access to private/closed areas (drawers, cupboards, safes, etc.) without permission is prohibited.

7.4. Theft and Damage: Allegations of theft, loss or damage are primarily matters between the Service Recipient and the Service Provider; the Platform is not a party. The Service Provider shall indemnify losses arising from acts/omissions of the Service Provider and any personnel engaged by it.

7.5. Morals and Safety: It is prohibited to perform services under the influence of alcohol/drugs; to engage in improper communications; to violate privacy; or to behave in a similar manner.

7.6. In case of incomplete/defective performance, rectification/rework shall be provided within a reasonable time.

8. Cancellation, Postponement and No-Show

8.1. Any need by the Service Provider to postpone/cancel shall be notified to the Service Recipient within a reasonable time.

8.2. Failure to attend the appointment without notice (no-show) is unacceptable; repeated instances may result in visibility restrictions and/or account suspension.

8.3. Force majeure (verifiable health/accident etc.) is reserved.

8.4. Refund terms regarding the Advance Payment are set out in the Cancellation & Refund Policy. As to the Remaining Service Fee, requests for cancellation/refund/discount shall be resolved between the Service Recipient and the Service Provider.

9. Fees, Invoicing and Tax Obligations

9.1. The invoice/receipt for the Advance Payment is issued by the Platform.

9.2. The Service Provider is responsible for issuing invoice/receipt for the Remaining Service Fee.

9.3. Income tax, VAT, withholding and any other statutory obligations rest with the Service Provider pursuant to applicable law.

10. Fair Use, Protection of the Platform and Anti-Circumvention

10.1. Activities intended to circumvent the Advance Payment; fake accounts; spam/automated bidding; deceptive content; and review/rating manipulation are prohibited.

10.2. To protect trust and user experience, the Platform may remove content and apply appropriate measures including visibility restrictions and temporary/permanent suspension.

10.3. The parties shall refrain from conduct intended to circumvent the Platform’s processes/fee flows in dealings with customers met via the Platform. Repeated violations may result in account suspension and recourse to appropriate legal remedies.

10.4. Protection of Platform Reputation: No statements or publications that are false, misleading, or constitute unfair competition may be made about EnTemizi.Com; dissemination of inaccurate/distorted information, baseless complaints and systematic disparagement are prohibited. Truthful and proportionate criticism in line with good-faith principles is reserved.

10.5. Review/Rating Rules: Self-reviews; leaving reviews by impersonating third parties; organizing incentivized/paid reviews; mass/organized manipulation; and false statements are prohibited.

10.6. Use of Brand and Promotions: The name, trademarks, logos and visual elements of EnTemizi.Com may not be used without permission; no impression may be given of being an employee/representative of the Platform; no domain name/social media account likely to cause confusion may be opened; no misleading publicity that harms the brand and reputation may be made. Written consent of the Platform is required for advertisements or promotions.

10.7. Press/Social Media Statements: Press releases, bulletins, interviews and similar publications that could bind the Platform require the Platform’s written approval. Statutory obligations are reserved.

10.8. Confidential Information: The Platform’s operating methods, technical information about its software, business processes, pricing/algorithms, and administration panel screens are trade secrets and may not be disclosed to unauthorized third parties.

11. Limitation of Liability

11.1. EnTemizi.Com is not liable for disputes between the parties, including service quality, timely/exact performance, loss/damage, theft, harm arising from use of chemicals, health/emergency situations, and non-payment of the remaining fee.

11.2. EnTemizi.Com is not a party to employment/labour claims.

11.3. The Service Provider agrees to indemnify the Platform for reasonable losses, costs, administrative fines and attorneys’ fees that the Platform may incur due to claims brought by third parties against the Platform.

11.4. The Platform shall not be held liable for outages, data loss, cyber-attacks and consequential damages that may occur despite reasonable technical/administrative safeguards.

11.5. Judicial/Administrative Process: In cases of suspected theft/damage, the parties may directly apply to law-enforcement/judicial authorities; upon lawful request the Platform may share records in its possession.

12. Personal Data and Privacy

12.1. Personal data are processed in accordance with KVKK and the relevant privacy notices; cookie usage is subject to the Cookie Policy.

12.2. Phone numbers and personal data may be used only for coordination of the relevant order; sharing with third parties and unsolicited commercial communications are prohibited.

13. Intellectual Property

13.1. All rights in the Platform’s trademarks, designs, software and content belong to the Platform or its licensors.

13.2. The Platform’s elements may not be copied, reproduced or reverse-engineered without authorization.

14. Force Majeure

14.1. Events beyond the parties’ control and unforeseeable—natural disasters, epidemics, war, strikes, electricity/infrastructure outages and similar—are considered force majeure.

14.2. Obligations are suspended during force majeure; notification within a reasonable time is essential.

15. Assignment and Subcontractors

15.1. The Service Provider may not assign rights or obligations under this Agreement without the Platform’s written consent.

15.2. The Service Provider is jointly and severally liable for the acts of its personnel/subcontractors.

16. Severability and Waiver

16.1. Invalidity of any provision shall not affect the validity of the remaining provisions.

16.2. Failure to exercise any right shall not constitute a waiver of that right.

17. Notices and Service of Process

17.1. The e-mail/phone addresses declared on the Platform constitute the addresses for notice, and notices via these channels are legally valid.

17.2. Unless updated on the Platform, notices sent to former addresses shall be deemed valid.

18. Effective Date, Amendments and Termination

18.1. This Agreement enters into force on the date it is published on the Platform, and the current version is available on the Platform.

18.2. The Platform may update this Agreement for security/compliance reasons; amendments take effect upon publication.

18.3. In case of breach, the Platform reserves the right to restrict or terminate the account temporarily/permanently.

19. Dispute Resolution and Jurisdiction

19.1. The laws of the Republic of Türkiye shall apply.

19.2. Mandatory mediation provisions applicable to commercial disputes are reserved.

19.3. Competent jurisdiction: Istanbul (Central) Courts and Enforcement Offices.

20. Declarations and Undertakings of the Service Provider

The Service Provider:

(a) declares that the information submitted to the Platform is accurate and up to date;

(b) shall perform services in compliance with law, diligently and professionally;

(c) shall exercise utmost care for protection of property/chattels, shall not commit theft, and shall not use/transport items without permission;

(d) shall not enter private/closed areas without permission, and shall respect privacy;

(e) shall not perform services under the influence of alcohol/drugs; shall comply with building/site rules and occupational health & safety regulations;

(f) acknowledges that bids are realistic and binding, and that arbitrary price changes are not permitted except for items outside scope;

(g) shall conduct communication directly once phone numbers are visible; shall not share contact details with third parties; and shall not use them for unsolicited commercial communications;

(h) is responsible for issuing invoices/receipts for the Remaining Service Fee and for tax obligations;

(i) is jointly and severally liable for acts of personnel engaged and shall indemnify losses arising from fault/breach;

(j) shall refrain from attempts to circumvent the Platform’s processes/fee flows;

(k) undertakes to protect the reputation of EnTemizi.Com, to refrain from false/misleading/unfair-competition statements; to refrain from unauthorized use of the Platform’s marks and signs; and to refrain from review/rating manipulation;

(l) acknowledges that the Agreement’s inception/publication/effective date is 11.10.2023; that from the date of the Service Provider’s registration it remains in force for an indefinite term during the use of the Platform; and that provisions which by nature should survive termination shall remain in force after termination,

and hereby accepts, declares and undertakes all of the above.

21. Electronic Consent

21.1. Clicking buttons such as “Register”, “Submit Bid”, “Accept”, etc., and continued use of the Platform signify that this Agreement and the referenced documents have been read and accepted electronically.